Lessons Learned

The assessment process yielded significant insights on both physical and non-physical challenges to accessing of UN Premises.

Physical Challenges:

• A lack of dedicated parking spaces for individuals with disabilities, which are a fundamental accessibility standard.

• Areas with varying floor levels were inadequately marked, posing hazards, particularly for persons with visual impairments.

• Basic features such as door handles, stair railings, and elevator buttons were not accommodating for persons with disabilities, especially wheelchair users.

• Directional signage was inadequate, and poor lighting compounded the negative impact on individuals with disabilities.

• Staff interactions with individuals with intellectual disabilities revealed communication challenges.

• No staff members were proficient in sign language, although they attempted alternative means of communication with persons with hearing disabilities.

Non-Physical Challenges:

• Insufficient knowledge among staff regarding various types of disabilities.

• Lack of awareness and understanding when interacting with individuals with disabilities.

• The need for safety and comfort in interactions with persons with disabilities