Lessons Learned

Our assessment revealed several key findings:

  • While some UN Indonesia agencies, notably UNICEF, ILO, and IOM, demonstrated commendable ICT accessibility practices, challenges persist.

  • Few agencies showed familiarity with international accessibility standards, like the Web Content Accessibility Guidelines (WCAG).

  • Digital accessibility was rarely mentioned within internal UN agency communications, indicating a need for increased attention.

  • Limited budget allocation for ICT accessibility hindered its implementation in some agencies.

  • Consistently using sign language and captions in meetings and events was identified as a priority.

  • Some agencies lacked the necessary technology to create accessible content or publications.

  • Insights from staff highlighted varying levels of confidence and competence in interacting with persons with disabilities, underscoring the need for training and awareness programs.

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