ICT Accessibility Assessment Questionnaire

ICT Accessibility Assessment questionnaire for content development, means of communication, and organizational culture:

• Content Development Evaluation Criteria (7 items)

  • Are staff knowledgeable and confident on national and international standards related to digital accessibility and data protection?

  • Does all content developed comply with relevant accessibility standards and best practices, such as alternative formats, captioning, audio description, translation, copy editing for plain language, etc.?

  • Do staff consider both accessibility and privacy when preparing and posting digital content, including through social media?

  • Do you have an allocated budget to ensure compliance and maintenance of digital systems and content in line with accessibility standards?

  • Do all materials produced use respectful and appropriate language that do not reinforce negative stereotypes or stigma?

  • Is digital content developed and validated through consultation with staff and OPDs prior to dissemination?

  • Are staff confident to use accessibility checkers and produce accessible digital content for reports, presentations, social media posts, blogs, etc.?

• Means of Communication Evaluation Criteria (5 items)

  • Does the organisation facilitate the use of accessible technology, means of communication and formats, as chosen by persons with disabilities?

  • In the absence of an accessible digital infrastructure, are there alternative options available for people to access information on an equal basis with others?

  • Are systems to request assistive technologies in place?

  • Are staff provided with relevant training on how to use that technology?

  • Does information and communication through social media (Facebook, Twitter, Instagram, YouTube, etc.) include alternative text, audio description and captioning?

• Monitoring and Maintaining Quality and Compliance Evaluation Criteria (4 items)

  • Are accessibility audits undertaken by OPDs and accessibility professionals to maintain compliance with standards and improve accessibility and safety of websites and online content?

  • Do staff obtain free, prior, and informed consent to use personal data in digital communication, and marketing materials, including images, videos, narratives, testimonies, and case studies?

  • Is feedback gathered from a diverse range of end users with different impairments, staff, visitors, and customers to ensure digital content and systems meet accessibility standards?

  • Do senior managers review and act upon strategy, action plans, and accountability received about digital content and accessibility of sites and systems?

Above criteria was developed in alignment with WCAG 2.1, BOS-Disability Inclusion-ICT Accessibility-Practice Note-20210303_F01.pdf (un.org), Disability Inclusion Additional Resources ICT/Digital Accessibility Making the UN accessible through the Business Operations Strategy (BOS) 2.0 , CBM Digital Accessibility Toolkit