# ICT Accessibility Assessment Questionnaire ICT Accessibility Assessment questionnaire for content development, means of communication, and organizational culture: * Content Development Evaluation Criteria (7 items) * Are staff knowledgeable and confident on national and international standards related to digital accessibility and data protection? * Does all content developed comply with relevant accessibility standards and best practices, such as alternative formats, captioning, audio description, translation, copy editing for plain language, etc.? * Do staff consider both accessibility and privacy when preparing and posting digital content, including through social media? * Do you have an allocated budget to ensure compliance and maintenance of digital systems and content in line with accessibility standards? * Do all materials produced use respectful and appropriate language that do not reinforce negative stereotypes or stigma? * Is digital content developed and validated through consultation with staff and OPDs prior to dissemination? * Are staff confident to use accessibility checkers and produce accessible digital content for reports, presentations, social media posts, blogs, etc.? * Means of Communication Evaluation Criteria (5 items) * Does the organisation facilitate the use of accessible technology, means of communication and formats, as chosen by persons with disabilities? * In the absence of an accessible digital infrastructure, are there alternative options available for people to access information on an equal basis with others? * Are systems to request assistive technologies in place? * Are staff provided with relevant training on how to use that technology? * Does information and communication through social media (Facebook, Twitter, Instagram, YouTube, etc.) include alternative text, audio description and captioning? * Monitoring and Maintaining Quality and Compliance Evaluation Criteria (4 items) * Are accessibility audits undertaken by OPDs and accessibility professionals to maintain compliance with standards and improve accessibility and safety of websites and online content? * Do staff obtain free, prior, and informed consent to use personal data in digital communication, and marketing materials, including images, videos, narratives, testimonies, and case studies? * Is feedback gathered from a diverse range of end users with different impairments, staff, visitors, and customers to ensure digital content and systems meet accessibility standards? * Do senior managers review and act upon strategy, action plans, and accountability received about digital content and accessibility of sites and systems? Above criteria was developed in alignment with WCAG 2.1, [BOS-Disability Inclusion-ICT Accessibility-Practice Note-20210303\_F01.pdf (un.org), ](https://unsdg.un.org/sites/default/files/2021-05/BOS-Disability%20Inclusion-ICT%20Accessibility-Practice%20Note-20210303_F01.pdf)[Disability Inclusion Additional Resources ICT/Digital Accessibility Making the UN accessible through the Business Operations Strategy (BOS) 2.0](https://unsdg.un.org/resources/ict-digital-accessibility-additional-resources-bos) , [CBM Digital Accessibility Toolkit](https://www.cbm.org/fileadmin/user_upload/Publications/CBM-Digital-Accessibility-Toolkit.pdf)